Refund and Return Policy – ZYLOCRYPTO

Effective Date: March 5, 2025

At ZYLOCRYPTO, your satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our Refund and Return Policy below to understand how to proceed with returns, refunds, and exchanges.

1. Return Eligibility

  • We accept returns and exchanges within 30 days of receipt.
  • Items must be in their original condition—unworn, unwashed, with all tags attached, and in the original packaging.
  • Please note that certain items are not eligible for return:
    ❌ Clearance or sale items
    ❌ Gift cards
    ❌ Personal items such as underwear or swimwear (for hygiene reasons)

2. How to Initiate a Return or Exchange

To start a return or exchange:
📧 Contact Us: Email info@nebulanovas.xyz or call 307-621-0431 with your order number and the reason for return or exchange.
📦 Return Instructions: Our team will provide you with the return instructions and address. Please ship your return within 7 days of receiving our instructions.

3. Refund Process

  • Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • The time for the refund to appear in your account may vary depending on your payment provider.

4. Exchanges

  • If you wish to exchange an item for a different size or color, please specify this when you contact us.
  • Once the original item is returned, the new item will be processed and shipped to you.
  • If the desired item is unavailable, we will offer store credit or a full refund.

5. Non-Returnable Items

The following items cannot be returned or exchanged:
🚫 Clearance or sale items
🚫 Gift cards
🚫 Underwear or swimwear (for hygiene reasons)

6. Damaged or Defective Products

  • If you receive a damaged or defective item, please notify us within 48 hours of receipt.
  • We will arrange a replacement or full refund at no extra cost to you.
  • To assist us in processing your request, please provide clear photos of the defect or damage when you contact our support team.

7. Shipping Costs for Returns

  • The customer is responsible for return shipping costs, unless:
    ✅ The return is due to a damaged or defective product
    ✅ The return is due to an error on our part
  • We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

8. Late or Missing Refunds

  • If you haven’t received your refund after the processing period, please:
    ✅ Check your bank account again
    ✅ Contact your credit card company or bank, as there may be a delay before your refund is officially posted
    ✅ If you have done all of the above and still have not received your refund, please contact us at info@nebulanovas.xyz.

9. Contact Us

For any questions or further assistance with returns, exchanges, or refunds, feel free to reach out to our customer service team:

📧 Email: info@nebulanovas.xyz
📞 Phone: 307-621-0431

Thank you for shopping with ZYLOCRYPTO – your satisfaction is our priority!