Refund and Return Policy – ZYLOCRYPTO

Effective Date: March 5, 2025

At ZYLOCRYPTO, your satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our Refund and Return Policy below for details on returns, refunds, and exchanges.

1. Return Eligibility

We accept returns and exchanges within 30 days of receipt. Items must be:
✔ Unworn and unwashed
✔ In their original packaging with all tags attached

Some items are not eligible for return:
🚫 Clearance or sale items
🚫 Gift cards
🚫 Personal items (e.g., underwear or swimwear, for hygiene reasons)

2. How to Initiate a Return or Exchange

To start a return or exchange:
📧 Contact Us: Email info@nebulanovas.xyz or call 307-621-0431 with your order number and the reason for return/exchange.
📦 Return Instructions: Our team will provide return instructions and the return address. Please ship your item within 7 days of receiving instructions.

3. Refund Process

  • Once we receive and inspect your return, we will notify you regarding approval or rejection of the refund.
  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • The refund processing time may vary depending on your payment provider.

4. Exchanges

  • If you wish to exchange an item for a different size or color, please mention this when you contact us.
  • Once the original item is returned, we will process and ship the replacement.
  • If the requested item is out of stock, we will offer store credit or a full refund.

5. Non-Returnable Items

The following items cannot be returned or exchanged:
🚫 Clearance or sale items
🚫 Gift cards
🚫 Underwear or swimwear (for hygiene reasons)

6. Damaged or Defective Products

  • If your order arrives damaged or defective, please notify us within 48 hours of receipt.
  • We will replace the item or issue a full refund at no extra cost.
  • To process your request quickly, please provide clear photos of the damage/defect.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs, except when:
    ✅ The return is due to a damaged or defective product
    ✅ The return is due to an error on our part
  • We highly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

8. Late or Missing Refunds

If you haven’t received a refund after the processing period, please:
✅ Check your bank account again
✅ Contact your credit card company or bank (refunds may take time to appear)
✅ If the issue persists, contact us at info@nebulanovas.xyz

9. Contact Us

For any questions or assistance with returns, exchanges, or refunds, reach out to our customer service team:

📧 Email: info@nebulanovas.xyz
📞 Phone: 307-621-0431

Thank you for shopping with ZYLOCRYPTO – your satisfaction is our priority!